At Efe Perfumes, we strive to ensure that our customers receive the best quality products and service. However, we understand that issues may arise during shipping.
Return and Refund Conditions:
We only accept return requests if the product is damaged during shipping or if the wrong product is delivered T&C apply.
Return Process:
Full Unpacking Video:
- Record a full unpacking video from the moment you start opening the package until the issue is clearly visible.
- This video is crucial for us to evaluate the claim.
Submit Your Request:
- Contact our customer service team with the unpacking video and your order details.
- Email: support@efeperfumes.com
- WhatsApp: (+91) 7304403195
Evaluation:
- Our team will review the video to verify the claim.
Refund Process:
- Once the claim is validated, we will process a refund to the bank account from which the payment was made.
Please note that without a full unpacking video, we cannot process any return or refund requests. Your cooperation is essential in helping us resolve any issues promptly and effectively.
Efe Perfumes FAQ:
We only accept return requests if the product is damaged during shipping or if the wrong product is delivered.
To request a return, please contact our customer service team with a full unpacking video and your order details. You can reach us via email at support@efeperfumes.com or on WhatsApp at +917304403195.
The unpacking video helps us verify the condition of the product upon arrival and ensures that the return request is genuine.
The video should start from the moment you begin opening the package and continue until the issue is clearly visible. Make sure the video shows the package in its entirety, including any damage or incorrect items.
Once we receive your unpacking video and order details, our team will review the claim. This process typically takes a 5 to 8 business days.
Once we receive your unpacking video and order details, our team will review the claim. This process typically takes a 5 to 7 business days.
If your return request is approved, we will process a refund to the bank account from which the payment was made.
Currently, we do not offer exchanges. If your product is damaged or incorrect, we recommend requesting a return and placing a new order.
Without a full unpacking video, we cannot process any return or refund requests. The video is essential for verifying the claim.
No, we only accept returns if the product is damaged during shipping or if the wrong product is delivered.
For any other questions or concerns, please reach out to our customer service team at support@efeperfumes.com or on WhatsApp at +917304403195